Knowledge base

Become a member (1)

Opening a personal account (22)

• Step-by-step account opening at Aion
• Which Belgian residence cards do we accept for creating an account with us?
• How do I log in if I already have an account?

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My Account (2)

Personal Account & Membership (38)

• What does Light membership include?
• How much does Light membership cost?
• What is a primary account?

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Business Account & Membership (9)

• What does BASIC and PREMIUM Business Membership include?
• Business. How can I revoke my contract?
• Business. How much notice do I have to give if I want to end my contract?

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Account closure (1)

Account closure (4)

• How can I close my primary account?
• How do I close savings or additional account?
• Can I close my current account if I have a negative balance?

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Settings (2)

Settings - Personal Account (22)

• How do I change my app passcode?
• I've forgotten my passcode. What can I do?
• Where can I check my e-mail address?

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Settings - Business Account (5)

• Professional. Where can I check my e-mail address?
• Professional. Where can I change my phone number?
• Professional. How do I change my correspondence address?

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Cards (2)

Cards

Debit Card (60)

• Which cards do we offer?
• Where can I see the PIN for my card?
• Why I don't see the "Show pin" option while I click on the digital card?

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Credit Card (11)

• The amount that I repaid for my Aion Credit Card expenditures is different from the amount that was stated on the Credit Card statement. How come?
• What if I have a positive credit balance at the end of the month?
• What happens to my credit card when I change from Premium to Light Membership?

View all 11

Transfers (2)

Payments and nomey transfers

All Transfers (53)

• How do I make a new transfer?
• What currencies can I transfer?
• How to add new recipient to transfers?

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Business Multisignature (14)

• What is multisignature?
• How does multisignature work?
• What exchange rate does Aion use for transactions with a multisignature?

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Loans and Overdrafts (1)

Credits - Personal Account (7)

• When and how do I pay my installments?
• How can I check the remaining amount to repay on my loan?
• How can I repay my used overdraft?

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Savings (3)

Term Deposit (21)

• What term deposits do we offer?
• How much do I need to top up to open a term deposit?
• If the deposit is matured or closed where the money goes?

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Regulated Savings Account (22)

• How can I open a new savings account?
• Is there a minimum amount I can transfer into my savings account?
• Where can I see how much fidelity premium can I acquire?

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Business Savings (1)

• Business. Can I open a term deposit as a professional?

Starting with Aion Application (1)

Starting with Aion Application (3)

• How to add funds to my Aion account?
• How to make a bank transfer from Aion?
• How to open a Savings Account in Aion?

Logging into your AION account on the website (1)

Logging into your AION account on the website (8)

• How can I change the language when I want to login to my account on the web version?
• How can I log in to the website application?
• Can I perform exactly the same actions on the web version of the Aion application as in the mobile application?

View all 8

Currencies and Exchange Rates (1)

Currencies and Exchange Rates (14)

• How can I exchange currencies in the application?
• What is the maximum amount I can exchange?
• Can I exchange currency at night?

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Data protection/GDPR (1)

Data protection/GDPR (6)

• Who is managing my personal data?
• Where is my data processed?
• How long do you store my data for?

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General (1)

General (12)

• In which languages does Aion provide support?
• I need help. What can I do?
• How to change banks?

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Baillif seizure - Poland (1)

Baillif seizure - Poland (10)

• PL Bailiff seizure - I have paid the debt to the bailiff, and my account is still blocked, why?
• How can I use my attachment-free amount?
• Can I close my account when I have a bailiff attachment?

View all 10