General

In which languages does Aion provide support?
We provide support in English, French, Dutch and Polish.
Thu, 13 May, 2021 at 2:00 PM
I need help. What can I do?
If you need support, please contact our Customer Happiness Centre on chat. We will be happy to help you with any issues.  In order to start chat click on &...
Mon, 21 Mar, 2022 at 2:11 PM
How to change banks?
If you want to switch banks, we will take care of everything and help you to move your current account to our Bank.  You just need to follow few steps :  ...
Mon, 18 Oct, 2021 at 1:52 PM
How do I regain access if the app is blocked?
Please reinstall the application and click on "Log into an existing account". You will go through the verification process in order to get access ...
Wed, 26 May, 2021 at 6:55 PM
Are all the information in FAQ always up-to-date?
While our teams do their utmost to answer your questions with accuracy, please be aware that answers are not individualised and may be incomplete or not up-...
Thu, 21 Jan, 2021 at 7:20 PM
How to file a complaint?
In order to file a complaint, please send the complaint by email to the following address: complaint@aion.be We will do our best to respond to your comp...
Tue, 24 Jan, 2023 at 8:32 PM
How do I open a chat?
Click on the Support icon which is available in the lower right-hand corner of almost each screen in the application, then at the bottom of the screen you ...
Thu, 21 Jan, 2021 at 7:20 PM
Is the application safe?
The application and your account will be safe as they're protected by your passcode. And if you don't use the application for 60 seconds, you'...
Thu, 21 Jan, 2021 at 7:20 PM
What does "fair usage" mean?
"Fair usage" refers to a set of rules for how you can use Aion. Your Aion membership is personal and for you alone. This means it is your respon...
Thu, 21 Jan, 2021 at 7:20 PM
What's BusinessMax?
BusinessMax is a bundle of products designed to help you run your business. It includes: My Invoices for creating and managing your sales invoices, My expen...
Tue, 26 Jan, 2021 at 5:45 PM