Personal Account & Membership

How can I open a new USD/GBP/CHF/PLN account?
You can have up to 4 currency accounts (one in USD, one in GBP, one in CHF, one in PLN) if you have Premium membership.  1. Go to the "Finances"...
Thu, 21 Jan, 2021 at 7:05 PM
Do I need to pay for my account?
As an Aion Bank Member, you can choose between two membership option: 'Premium Membership' and 'Light Membership'. 'Premium' c...
Fri, 5 Mar, 2021 at 4:17 PM
How to switch between my private to my professional account?
Click on the person icon in the upper right corner of the dashboard. On the next screen you will be able to choose private or professional account.
Wed, 24 Feb, 2021 at 1:47 PM
What if someone knows my passcode?
You can simply change the passcode in the settings. Please click on the person icon at the top right corner of the home screen, then go to "Settings&qu...
Thu, 4 Mar, 2021 at 12:51 PM
How do I download my bank statements?
1. Go to the "Finances" section 2. Select the account you want to get the statements from. 3. Click on "Account statement"...
Thu, 21 Jan, 2021 at 7:05 PM
I have reset my device to its default settings and now I can't access my account. How do I get access?
Click on "Log into an existing account" and follow instructions on screen. You will be asked to verify your mobile number, answer a few security q...
Tue, 30 Mar, 2021 at 4:46 PM
What does Light membership include?
What we offer in Light Membership:  Current account in euro Free multi-currency debit card  Zero spread FX Term Deposits Standard and Extended Regulat...
Fri, 5 Mar, 2021 at 3:53 PM
What services are available for eligible countries except Belgium?
For Light membership : - EUR current account with debit card - Term deposit - Savings accounts - Customer Help Service (chat) Monday-Friday 9:00 - 21:00 an...
Fri, 5 Mar, 2021 at 4:06 PM
I entered a wrong passcode too many times, what now?
If the app is blocked due to too many wrongly entered passcodes, you will have to go through account recovery process to get access to your account once aga...
Tue, 30 Mar, 2021 at 4:54 PM
What is the difference between Premium and Light membership?
Light membership has all the basic features you need day-to-day, term deposit and savings accounts, great FX rates that let you exchange currency 24/7 witho...
Fri, 5 Mar, 2021 at 4:48 PM