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Knowledge base
Become a member
Opening a personal account
22
Step-by-step account opening at Aion
Which Belgian residence cards do we accept for creating an account with us?
How do I log in if I already have an account?
I want to open an account in your bank. What documents do I need?
What type of IBAN does Aion bank offer?
View all 22
My Account
Personal Account & Membership
38
What does Light membership include?
How much does Light membership cost?
What is a primary account?
Can I open more than one account?
Where can I check my account number (IBAN)?
View all 38
Business Account & Membership
9
What does BASIC and PREMIUM Business Membership include?
Business. How can I revoke my contract?
Business. How much notice do I have to give if I want to end my contract?
Business. How do I add an additional account?
How can I switch my Premium membership to Light membership?
View all 9
Belgian guarantee fund
0
Account closure
Account closure
4
How can I close my primary account?
How do I close savings or additional account?
Can I close my current account if I have a negative balance?
How long does it take to close my account?
Settings
Settings - Personal Account
22
How do I change my app passcode?
I've forgotten my passcode. What can I do?
Where can I check my e-mail address?
How do I change my e-mail address?
Where can I check my phone number?
View all 22
Settings - Business Account
5
Professional. Where can I check my e-mail address?
Professional. Where can I change my phone number?
Professional. How do I change my correspondence address?
Professional. How do I check my company data?
Professional. How do I change my personal information?
Cards
Debit Card
60
Which cards do we offer?
Where can I see the PIN for my card?
Why I don't see the "Show pin" option while I click on the digital card?
How to order a plastic card and when will it be delivered?
Where can I find the CVC for my card?
View all 60
Credit Card
11
The amount that I repaid for my Aion Credit Card expenditures is different from the amount that was stated on the Credit Card statement. How come?
What if I have a positive credit balance at the end of the month?
What happens to my credit card when I change from Premium to Light Membership?
I would like to see my credit card statement in the app.
I am supposed to get a refund for my old credit card which is no longer active. What will happen with the money?
View all 11
Transfers
All Transfers
53
How do I make a new transfer?
What currencies can I transfer?
How to add new recipient to transfers?
What types of transactions can I make?
What's the maximum amount that I can transfer?
View all 53
Business Multisignature
14
What is multisignature?
How does multisignature work?
What exchange rate does Aion use for transactions with a multisignature?
Business. Does Aion notify me when there are transfers that need approval?
Where in the application can I see transfers waiting for my approval within the multisignature function?
View all 14
Loans and Overdrafts
Credits - Personal Account
7
When and how do I pay my installments?
How can I check the remaining amount to repay on my loan?
How can I repay my used overdraft?
How can I close my overdraft?
I didn't repay my loan on time and I had a visit from bailiffs. How do I repay my loan?
View all 7
Credits - Business Account
0
Savings
Term Deposit
21
What term deposits do we offer?
How much do I need to top up to open a term deposit?
If the deposit is matured or closed where the money goes?
Is it possible to have a term deposit in USD?
What is a term deposit?
View all 21
Regulated Savings Account
22
How can I open a new savings account?
Is there a minimum amount I can transfer into my savings account?
Where can I see how much fidelity premium can I acquire?
What is current interest rate on the RSA?
If my RSA is closed what will happen with my money and interest?
View all 22
Business Savings
1
Business. Can I open a term deposit as a professional?
Starting with Aion Application
Starting with Aion Application
3
How to add funds to my Aion account?
How to make a bank transfer from Aion?
How to open a Savings Account in Aion?
Logging into your AION account on the website
Logging into your AION account on the website
8
How can I change the language when I want to login to my account on the web version?
How can I log in to the website application?
Can I perform exactly the same actions on the web version of the Aion application as in the mobile application?
Can I use the Aion account from my computer/ laptop?
Can I use the Aion web application without having an Aion mobile application?
View all 8
Currencies and Exchange Rates
Currencies and Exchange Rates
14
How can I exchange currencies in the application?
What is the maximum amount I can exchange?
Can I exchange currency at night?
How does Aion decide its foreign exchange rates?
Are there any fees for exchanging currency?
View all 14
Data protection/GDPR
Data protection/GDPR
6
Who is managing my personal data?
Where is my data processed?
How long do you store my data for?
I would like to see the personal data that you've collected about me, can I get a copy?
I am no longer interested in opening an account. How long do you store my data for?
View all 6
General
General
12
In which languages does Aion provide support?
I need help. What can I do?
How to change banks?
How do I regain access if the app is blocked?
Are all the information in FAQ always up-to-date?
View all 12
Baillif seizure - Poland
Baillif seizure - Poland
0