Support center

Opening a Personal Account 25

• Step-by-step account opening at Aion
• Which residence cards do we accept for creating an account with us?
• I have an account in your bank, but just recently I have installed Aion app and want to login.
• I want to open an account in your bank. What documents do I need?
• What kind of phone do I need to use the app?

See all 25 articles

Opening a Business Account 14

• Business. Can a self-employed person open an account with Aion?
• Business. Whose presence is needed to open the account for the limited liability company?
• I don't have a Belgian ID card, can I still sign up for an account with Aion?
• What is the difference between a Natural Person and a Legal Entity?
• Business. Why should I download the picture of ID of the company owners?

See all 14 articles

Personal Account & Membership 49

• Can I do cash deposits and foreign exchange at SHAPE branch?
• What services are available for eligible countries except Belgium?
• How can I open a new USD/GBP/CHF/PLN account?
• Do I need to pay for my account?
• How to switch between my private to my professional account?

See all 49 articles

Business Account & Membership 5

• What does BASIC and PREMIUM Business Membership include?
• Business. How do I add an additional account?
• Can Aion end my contract?
• Business. How can I revoke my contract?
• Business. How much notice do I have to give if I want to end my contract?

Settings - Personal Account 17

• Where can I check my tax residency?
• Where can I find the information about your privacy policy?
• How do I change my notification settings?
• How can I change the language in my mobile app?
• How do I unpair my device?

See all 17 articles

Settings - Business Account 11

• Professional. Where can I check my e-mail address?
• Professional. Where can I check my phone number?
• Professional. How do I change my correspondence address?
• How can I log out securely?
• How do I view and change my app settings?

See all 11 articles

Credit Card 10

• The amount that I repaid for my Aion Credit Card expenditures is different from the amount that was stated on the Credit Card statement. How come?
• What if I have a positive credit balance at the end of the month?
• What happens to my credit card when I change from Premium to Light Membership?
• I would like to see my credit card statement in the app.
• I am supposed to get a refund for my old credit card which is no longer active. What will happen with the money?

See all 10 articles

Debit Card 67

• Where can I find the CVC for my card?
• How can I unpause my card?
• How to pause card by SMS code?
• How do I enable cash withdrawals?
• When should I pause my card?

See all 67 articles

Business Multisignature 14

• What is multisignature?
• What exchange rate does Aion use for transactions with a multisignature?
• Business. Does Aion notify me when there are transfers that need approval?
• How does multisignature work?
• Where in the application can I see transfers waiting for my approval within the multisignature function?

See all 14 articles

All Transfers 58

• Money has left the sender's bank but hasn't arrived in my account yet - where is it?
• Can I create a standing order between current account and savings account for one account owner ?
• Do I always need to add the recipient to my list when I make a transfer?
• What currencies can I transfer?
• What's the maximum amount that I can transfer?

See all 58 articles

Credits - Personal Account 40

• What is the overdraft interest rate?
• How to apply for a loan?
• My loan repayment was repaid only partially since there were no enough funds on my current account.
• What is the minimum income I should have to apply for a credit product?
• When and how do I pay my installments?

See all 40 articles

Credits - Business Account 34

• Business. Can I have a loan and an overdraft at the same time?
• Business. What are financial liabilities?
• Business. Which companies are eligible for an Aion loan?
• Business. Which currency will my loan be in?
• Business. I've bought a company that has a loan at Aion. What should I do now?

See all 34 articles

Term Deposit 20

• What term deposits do we offer?
• How much do I need to top up to open a term deposit?
• If the deposit is matured or closed where the money goes?
• Is it possible to have a term deposit in USD?
• What is a term deposit?

See all 20 articles

Regulated Savings Account 23

• How can I open a new savings account?
• Is there a minimum or maximum amount I can transfer into my savings account?
• How much is the current fidelity premium and base rate ?
• If my RSA is closed what will happen with my money and interest?
• What is current interest rate on the RSA?

See all 23 articles

Business Savings 8

• Business. Can I open a term deposit as a professional?
• Business. What is my daily interest rate on savings account?
• Business. How do I close my savings account?
• Business. How can I open a new savings account?
• Business. How does Aion calculate daily interest on savings?

See all 8 articles

Asset Management 26

• Can I make an estimation of the interest I can earn on my investments
• Who can invest using Asset Management - ETFMatic?
• Investments. Can I get my money back if I change my mind?
• How does the investment process look like?
• What is the Asset management service offered by Aion and ETFmatic?

See all 26 articles

Starting with Aion Application 3

• How to add funds to my Aion account?
• How to make a bank transfer from Aion?
• How to open a saving account in Aion?

Currencies and Exchange Rates 13

• What is the maximum amount I can exchange?
• Can I exchange currency at night?
• How does Aion decide its foreign exchange rates?
• Are there any fees for exchanging currency?
• Can I receive my salary in a different currency?

See all 13 articles

Money Bank Guarantee 3

• What is Money Back Guarantee?
• Who is eligible for Money Bank Guarantee?
• How can I request my benefit within Money Bank Guarantee service?

Data protection/GDPR 6

• I am no longer interested in opening an account. How long do you store my data for?
• If I am not your customer any more, do you delete my personal data immediately?
• How long do you store my data for?
• Who is managing my personal data?
• Where is my data processed?

See all 6 articles

Max Deposit 27

• Which banks do you compare in Max Deposit? Can I have a list?
• Max Deposit. Why do you compare only 26 banks and not all of them in the Max Deposit service?
• As I'm a new member, can I have a better offer in the Max Deposit service as thanks for joining?
• Can I make a Max Deposit simulation even if I'm not an Aion member?
• Are you only comparing Belgian banks in the Max Deposit service?

See all 27 articles

Max Insurance 7

• What is Max Insurance?
• How can I use Max Insurance?
• Is Max Insurance available to all Aion members?
• Can I buy a new insurance policy if I already have one?
• How long does it take to receive insurance offers?

See all 7 articles

Max Shopping 9

• What is Max Shopping?
• How does Max Shopping work?
• Max Shopping. For how long the market is monitored?
• What products are in the scope of Max Shopping?
• Can I edit and delete items in Max Shopping?

See all 9 articles

Max Travel 6

• What is Max Travel?
• How does Max Travel work?
• How do I add a travel item in Max Travel?
• Is Max Travel available for all members?
• What parts of my travel can be monitored in Max Travel?

See all 6 articles

Max Bills 8

• What is Max Bills?
• What kind of household utilities are included in the Max Bills service?
• Is Max Bills available to all Aion members?
• Do you earn money on the optimisation process?
• Can I optimise more than one utility in my household?

See all 8 articles

My Accountant 7

• How can I get the documents from the accountant?
• How can I pass my documents to the accountant?
• How often do I need to pass the documentation to my accountant?
• Why do I need to provide information on the company's cars?
• How many employees do I have when I am single person company?

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My Files 4

• What can I do with My Files?
• What is "My Files"?
• Why are there only certain accounting programs to choose from in "My Files"?
• How to import files from My Files in accounting systems?

My Invoices 16

• Can I delete an invoice?
• My invoices: How can I add a new customer manually while app shows me that the VAT ID is incorrect?
• How can I issue a credit note when I made a mistake on the invoice?
• How can I change the invoice template?
• How can I add my company logo to the invoice?

See all 16 articles

My Expenses 10

• Why is the expense listed in My expenses grey and why can I not open it?
• My Expenses. I sent the expense and it is not visible on the list, why?
• How do I add a new expense by sending it from my email address to the dedicated email address in the application ?
• What I should do if I matched an incorrect payment with an expense?
• Why do I need to select a category to add an expense?

See all 10 articles

My VAT 3

• What is the purpose of the question "How do you pay VAT (monthly or quarterly)?"
• How is the VAT amount is estimated in My VAT?
• What is the "My VAT" service for?

My Business Dashboard 3

• How the number of clients presented in My Business Dashboard is calculated?
• What documents are presented in the chart in My Business Dashboard?
• What is My Business Dashboard used for?

Password Keeper 5

• What is Password Keeper?
• Is Password Keeper secure?
• Is Password Keeper available on the Aion web app?
• If information in the Password Keeper is stored locally on my phone what will happen if I change the phone or do a hard reset?
• How many passwords can be stored in Password Keeper?

Identity Theft Monitor 11

• What is Identity Theft Monitor?
• Is Identity Theft Monitor available in my membership?
• How can I access Identity Theft Monitor?
• Will I get notified when my data gets breached?
• Can I modify the monitored data set?

See all 11 articles

AdviseMe 5

• What is AdviseMe?
• How long are the options presented through Aion AdviseME valid?
• What can I do with AdviseME?
• Is Aion AdviseME available to all Aion members?
• Do you earn money by directing me to specific solutions and products in Aion AdviseME service?

Financial Heatlhcheck 13

• How does Aion search for the best conditions for my savings in Financial healthcheck service?
• What is Financial healthcheck?
• Does Aion guarantee that the presented offer in the Financial healthcheck is the best one and I won't find a better offer myself?
• How many optimisations can I do?
• What is "one-time payment"?

See all 13 articles

Web Application 8

• How can I change the language on the website?
• How can I log in to the website application?
• Can I perform exactly the same actions on the Web Application as in the Mobile Application?
• Can I use the Aion system from my computer/ laptop?
• Can I use the web application without having an Aion mobile application?

See all 8 articles

General 9

• In which languages does Aion provide support?
• I need help. What can I do?
• How do I regain access if the app is blocked?
• Are all the information in FAQ always up-to-date?
• How to file a complaint?

See all 9 articles

COVID -19 related questions 23

• Where can I find the information about COVID-19?
• What is a Coronavirus hotline number for Belgium?
• May I still visit the branch ?
• Where can I find general banking related information?
• I need to make an urgent transfer, and I am not able to do it via the application.

See all 23 articles