Support center

Opening a personal account 22

• How can I use the referral code?
• Step-by-step account opening at Aion
• Which Belgian residence cards do we accept for creating an account with us?
• I want to open an account in your bank. What documents do I need?
• What type of IBAN does Aion bank offer?

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Opening a business account 12

• Business. Can a self-employed person open an account with Aion?
• Business. Whose presence is needed to open the account for the limited liability company?
• I don't have a Belgian ID card, can I still sign up for an account with Aion?
• What is the difference between a Natural Person and a Legal Entity?
• Business. Why should I download the picture of ID of the company owners?

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Personal Account & Membership 45

• What does Light membership include?
• What does Premium membership include?
• How can I switch my Premium membership to Light membership?
• How can I upgrade from a Light membership to a Premium one?
• How much does Light membership cost?

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Business Account & Membership 5

• What does BASIC and PREMIUM Business Membership include?
• Business. How do I add an additional account?
• Can Aion end my contract?
• Business. How can I revoke my contract?
• Business. How much notice do I have to give if I want to end my contract?

Account closure 4

• How can I close my primary account?
• How do I close savings or additional account?
• Can I close my current account if I have a negative balance?
• How long does it take to close my account?

Settings - Personal Account 17

• How do I change my app passcode?
• I've forgotten my passcode. What can I do?
• Where can I check my e-mail address?
• How do I change my e-mail address?
• Where can I check my phone number?

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Settings - Business Account 11

• Professional. Where can I check my e-mail address?
• Professional. Where can I change my phone number?
• Professional. How do I change my correspondence address?
• How can I log out securely?
• How do I view and change my app settings?

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Debit Card 63

• Which cards do we offer?
• Where can I see the PIN for my card?
• Why I don't see the "Show pin" option while I click on the digital card?
• How to order a plastic card and when will it be delivered?
• Where can I find the CVC for my card?

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Credit Card 11

• The amount that I repaid for my Aion Credit Card expenditures is different from the amount that was stated on the Credit Card statement. How come?
• What if I have a positive credit balance at the end of the month?
• What happens to my credit card when I change from Premium to Light Membership?
• I would like to see my credit card statement in the app.
• I am supposed to get a refund for my old credit card which is no longer active. What will happen with the money?

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All Transfers 53

• How do I make a new transfer?
• What currencies can I transfer?
• How to add new recipient to transfers?
• What types of transactions can I make?
• What's the maximum amount that I can transfer?

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Business Multisignature 14

• What is multisignature?
• How does multisignature work?
• What exchange rate does Aion use for transactions with a multisignature?
• Business. Does Aion notify me when there are transfers that need approval?
• Where in the application can I see transfers waiting for my approval within the multisignature function?

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Credits - Personal Account 7

• When and how do I pay my installments?
• How can I check the remaining amount to repay on my loan?
• How can I repay my used overdraft?
• How can I close my overdraft?
• I didn't repay my loan on time and I had a visit from bailiffs. How do I repay my loan?

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Term Deposit 20

• What term deposits do we offer?
• How much do I need to top up to open a term deposit?
• If the deposit is matured or closed where the money goes?
• Is it possible to have a term deposit in USD?
• What is a term deposit?

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Regulated Savings Account 22

• How can I open a new savings account?
• Is there a minimum or maximum amount I can transfer into my savings account?
• Where can I see how much fidelity premium can I acquire?
• What is current interest rate on the RSA?
• If my RSA is closed what will happen with my money and interest?

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Business Savings 8

• Business. Can I open a term deposit as a professional?
• Business. What is my daily interest rate on savings account?
• Business. How do I close my savings account?
• Business. How can I open a new savings account?
• Business. How does Aion calculate daily interest on savings?

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Asset Management 24

• What is the ETF Asset Management service offered by Aion?
• Why ETFs?
• What is an ETF?
• How do we select ETFs?
• Do you only invest in ETFs?

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Starting with Aion Application 3

• How to add funds to my Aion account?
• How to make a bank transfer from Aion?
• How to open a Savings Account in Aion?

Logging into your AION account on the website 8

• How can I change the language when I want to login to my account on the web version?
• How can I log in to the website application?
• Can I perform exactly the same actions on the web version of the Aion application as in the mobile application?
• Can I use the Aion account from my computer/ laptop?
• Can I use the Aion web application without having an Aion mobile application?

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Currencies and Exchange Rates 14

• How can I exchange currencies in the application?
• What is the maximum amount I can exchange?
• Can I exchange currency at night?
• How does Aion decide its foreign exchange rates?
• Are there any fees for exchanging currency?

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Money Bank Guarantee 3

• What is Money Back Guarantee?
• Who is eligible for Money Bank Guarantee?
• How can I request my benefit within Money Bank Guarantee service?

Max Deposit 27

• Which banks do you compare in Max Deposit? Can I have a list?
• Max Deposit. Why do you compare only 26 banks and not all of them in the Max Deposit service?
• As I'm a new member, can I have a better offer in the Max Deposit service as thanks for joining?
• Can I make a Max Deposit simulation even if I'm not an Aion member?
• Are you only comparing Belgian banks in the Max Deposit service?

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Max Insurance 7

• What is Max Insurance?
• How can I use Max Insurance?
• Is Max Insurance available to all Aion members?
• Can I buy a new insurance policy if I already have one?
• How long does it take to receive insurance offers?

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Max Bills 8

• What is Max Bills?
• What kind of household utilities are included in the Max Bills service?
• Is Max Bills available to all Aion members?
• Do you earn money on the optimisation process?
• Can I optimise more than one utility in my household?

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Data protection/GDPR 6

• Who is managing my personal data?
• Where is my data processed?
• How long do you store my data for?
• I would like to see the personal data that you've collected about me, can I get a copy?
• I am no longer interested in opening an account. How long do you store my data for?

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My Accountant 7

• How can I get the documents from the accountant?
• How can I pass my documents to the accountant?
• How often do I need to pass the documentation to my accountant?
• Why do I need to provide information on the company's cars?
• How many employees do I have when I am single person company?

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My Files 4

• What can I do with My Files?
• What is "My Files"?
• Why are there only certain accounting programs to choose from in "My Files"?
• How to import files from My Files in accounting systems?

My Invoices 16

• Can I delete an invoice?
• My invoices: How can I add a new customer manually while app shows me that the VAT ID is incorrect?
• How can I issue a credit note when I made a mistake on the invoice?
• How can I change the invoice template?
• How can I add my company logo to the invoice?

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My Expenses 10

• Why is the expense listed in My expenses grey and why can I not open it?
• My Expenses. I sent the expense and it is not visible on the list, why?
• How do I add a new expense by sending it from my email address to the dedicated email address in the application ?
• What I should do if I matched an incorrect payment with an expense?
• Why do I need to select a category to add an expense?

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My VAT 3

• What is the purpose of the question "How do you pay VAT (monthly or quarterly)?"
• How the VAT amount is estimated in My VAT?
• What is the "My VAT" service for?

My Business Dashboard 3

• What is My Business Dashboard used for?
• What documents are presented in the chart in My Business Dashboard?
• How the number of clients presented in My Business Dashboard is calculated?

Password Keeper 5

• What is Password Keeper?
• Is Password Keeper secure?
• Is Password Keeper available on the Aion web app?
• If information in the Password Keeper is stored locally on my phone what will happen if I change the phone or do a hard reset?
• How many passwords can be stored in Password Keeper?

Identity Theft Monitor 11

• What is Identity Theft Monitor?
• Is Identity Theft Monitor available in my membership?
• How can I access Identity Theft Monitor?
• Will I get notified when my data gets breached?
• Can I modify the monitored data set?

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Financial Heatlhcheck 13

• How does Aion search for the best conditions for my savings in Financial healthcheck service?
• What is Financial healthcheck?
• Does Aion guarantee that the presented offer in the Financial healthcheck is the best one and I won't find a better offer myself?
• How many optimisations can I do?
• What is "one-time payment"?

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General 14

• In which languages does Aion provide support?
• I need help. What can I do?
• How to change banks?
• Gdzie znajdę pytania i odpowiedzi po polsku?
• How do I regain access if the app is blocked?

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