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Knowledge base
Manual Processes - Internal
Bankswitching
0
Become a member
Opening a Personal Account
21
Step-by-step account opening at Aion
Which Belgian residence cards do we accept for creating an account with us?
I have an account in your bank, but just recently I have installed Aion app and want to login.
I want to open an account in your bank. What documents do I need?
What kind of phone do I need to use the Aion app?
See all 21 articles
Opening a Business Account
14
Business. Can a self-employed person open an account with Aion?
Business. Whose presence is needed to open the account for the limited liability company?
I don't have a Belgian ID card, can I still sign up for an account with Aion?
What is the difference between a Natural Person and a Legal Entity?
Business. Why should I download the picture of ID of the company owners?
See all 14 articles
My Account
Personal Account & Membership
49
How can I open a new USD/GBP/CHF/PLN account?
Do I need to pay for my account?
How to switch between my private to my professional account?
What if someone knows my passcode?
How do I download my bank statements?
See all 49 articles
Business Account & Membership
5
What does BASIC and PREMIUM Business Membership include?
Business. How do I add an additional account?
Can Aion end my contract?
Business. How can I revoke my contract?
Business. How much notice do I have to give if I want to end my contract?
Settings
Settings - Personal Account
15
Where can I check my tax residency?
Where can I find the information about your privacy policy?
How do I change my notification settings?
How can I change the language in my mobile app?
How do I unpair my device?
See all 15 articles
Settings - Business Account
11
Professional. Where can I check my e-mail address?
Professional. Where can I check my phone number?
Professional. How do I change my correspondence address?
How can I log out securely?
How do I view and change my app settings?
See all 11 articles
Cards
Credit Card
10
The amount that I repaid for my Aion Credit Card expenditures is different from the amount that was stated on the Credit Card statement. How come?
What if I have a positive credit balance at the end of the month?
What happens to my credit card when I change from Premium to Light Membership?
I would like to see my credit card statement in the app.
I am supposed to get a refund for my old credit card which is no longer active. What will happen with the money?
See all 10 articles
Debit Card
65
Where can I find the CVC for my card?
How can I unpause my card?
How to pause card by SMS code?
How do I enable cash withdrawals?
When should I pause my card?
See all 65 articles
Transfers
Business Multisignature
14
What is multisignature?
What exchange rate does Aion use for transactions with a multisignature?
Business. Does Aion notify me when there are transfers that need approval?
How does multisignature work?
Where in the application can I see transfers waiting for my approval within the multisignature function?
See all 14 articles
All Transfers
57
Money has left the sender's bank but hasn't arrived in my account yet - where is it?
Can I create a standing order between current account and savings account for one account owner ?
Do I always need to add the recipient to my list when I make a transfer?
What currencies can I transfer?
What's the maximum amount that I can transfer?
See all 57 articles
Loans and Overdrafts
Credits - Personal Account
39
What is the overdraft interest rate?
How to apply for a loan?
My loan repayment was repaid only partially since there were no enough funds on my current account.
What is the minimum income I should have to apply for a credit product?
When and how do I pay my installments?
See all 39 articles
Credits - Business Account
33
Business. Can I have a loan and an overdraft at the same time?
Business. What are financial liabilities?
Business. Which companies are eligible for an Aion loan?
Business. Which currency will my loan be in?
Business. I've bought a company that has a loan at Aion. What should I do now?
See all 33 articles
Savings
Term Deposit
20
What term deposits do we offer?
How much do I need to top up to open a term deposit?
If the deposit is matured or closed where the money goes?
Is it possible to have a term deposit in USD?
What is a term deposit?
See all 20 articles
Regulated Savings Account
24
How can I open a new savings account?
Is there a minimum or maximum amount I can transfer into my savings account?
What is current interest rate on the RSA?
If my RSA is closed what will happen with my money and interest?
Do I need to pay any fees for my savings account?
See all 24 articles
Business Savings
8
Business. Can I open a term deposit as a professional?
Business. What is my daily interest rate on savings account?
Business. How do I close my savings account?
Business. How can I open a new savings account?
Business. How does Aion calculate daily interest on savings?
See all 8 articles
Asset Management
Asset Management
23
Can I make an estimation of my investments returns?
Who can invest using our ETF Asset Management service?
How can I close my investments portfolio?
What does the investment process look like?
What is the ETF Asset Management service offered by Aion?
See all 23 articles
Starting with Aion Application
Starting with Aion Application
3
How to add funds to my Aion account?
How to make a bank transfer from Aion?
How to open a Savings Account in Aion?
Logging into your AION account on the website
Logging into your AION account on the website
8
How can I change the language when I want to login to my account on the web version?
How can I log in to the website application?
Can I perform exactly the same actions on the web version of the Aion application as in the mobile application?
Can I use the Aion account from my computer/ laptop?
Can I use the Aion web application without having an Aion mobile application?
See all 8 articles
Currencies and Exchange Rates
Currencies and Exchange Rates
13
What is the maximum amount I can exchange?
Can I exchange currency at night?
How does Aion decide its foreign exchange rates?
Are there any fees for exchanging currency?
Can I receive my salary in a different currency?
See all 13 articles
Money Bank Guarantee
Money Bank Guarantee
3
What is Money Back Guarantee?
Who is eligible for Money Bank Guarantee?
How can I request my benefit within Money Bank Guarantee service?
Money Max
Max Deposit
27
Which banks do you compare in Max Deposit? Can I have a list?
Max Deposit. Why do you compare only 26 banks and not all of them in the Max Deposit service?
As I'm a new member, can I have a better offer in the Max Deposit service as thanks for joining?
Can I make a Max Deposit simulation even if I'm not an Aion member?
Are you only comparing Belgian banks in the Max Deposit service?
See all 27 articles
Max Insurance
7
What is Max Insurance?
How can I use Max Insurance?
Is Max Insurance available to all Aion members?
Can I buy a new insurance policy if I already have one?
How long does it take to receive insurance offers?
See all 7 articles
Max Shopping
9
What is Max Shopping?
How does Max Shopping work?
Max Shopping. For how long the market is monitored?
What products are in the scope of Max Shopping?
Can I edit and delete items in Max Shopping?
See all 9 articles
Max Travel
6
What is Max Travel?
How does Max Travel work?
How do I add a travel item in Max Travel?
Is Max Travel available for all members?
What parts of my travel can be monitored in Max Travel?
See all 6 articles
Max Bills
8
What is Max Bills?
What kind of household utilities are included in the Max Bills service?
Is Max Bills available to all Aion members?
Do you earn money on the optimisation process?
Can I optimise more than one utility in my household?
See all 8 articles
Data protection/GDPR
Data protection/GDPR
6
I am no longer interested in opening an account. How long do you store my data for?
If I am not your customer any more, do you delete my personal data immediately?
How long do you store my data for?
Who is managing my personal data?
Where is my data processed?
See all 6 articles
Business Tools
My Accountant
7
How can I get the documents from the accountant?
How can I pass my documents to the accountant?
How often do I need to pass the documentation to my accountant?
Why do I need to provide information on the company's cars?
How many employees do I have when I am single person company?
See all 7 articles
My Files
4
What can I do with My Files?
What is "My Files"?
Why are there only certain accounting programs to choose from in "My Files"?
How to import files from My Files in accounting systems?
My Invoices
16
Can I delete an invoice?
My invoices: How can I add a new customer manually while app shows me that the VAT ID is incorrect?
How can I issue a credit note when I made a mistake on the invoice?
How can I change the invoice template?
How can I add my company logo to the invoice?
See all 16 articles
My Expenses
10
Why is the expense listed in My expenses grey and why can I not open it?
My Expenses. I sent the expense and it is not visible on the list, why?
How do I add a new expense by sending it from my email address to the dedicated email address in the application ?
What I should do if I matched an incorrect payment with an expense?
Why do I need to select a category to add an expense?
See all 10 articles
My VAT
3
What is the purpose of the question "How do you pay VAT (monthly or quarterly)?"
How is the VAT amount is estimated in My VAT?
What is the "My VAT" service for?
My Business Dashboard
3
How the number of clients presented in My Business Dashboard is calculated?
What documents are presented in the chart in My Business Dashboard?
What is My Business Dashboard used for?
Max Protection
Password Keeper
5
What is Password Keeper?
Is Password Keeper secure?
Is Password Keeper available on the Aion web app?
If information in the Password Keeper is stored locally on my phone what will happen if I change the phone or do a hard reset?
How many passwords can be stored in Password Keeper?
Identity Theft Monitor
11
What is Identity Theft Monitor?
Is Identity Theft Monitor available in my membership?
How can I access Identity Theft Monitor?
Will I get notified when my data gets breached?
Can I modify the monitored data set?
See all 11 articles
AdviseME
AdviseMe
5
What is AdviseMe?
How long are the options presented through Aion AdviseME valid?
What can I do with AdviseME?
Is Aion AdviseME available to all Aion members?
Do you earn money by directing me to specific solutions and products in Aion AdviseME service?
Financial healthcheck
Financial Heatlhcheck
13
How does Aion search for the best conditions for my savings in Financial healthcheck service?
What is Financial healthcheck?
Does Aion guarantee that the presented offer in the Financial healthcheck is the best one and I won't find a better offer myself?
How many optimisations can I do?
What is "one-time payment"?
See all 13 articles
General
General
9
In which languages does Aion provide support?
I need help. What can I do?
Are all the information in FAQ always up-to-date?
How to file a complaint?
How do I open a chat?
See all 9 articles
COVID-19 Related questions
COVID -19 related questions
23
Where can I find the information about COVID-19?
What is a Coronavirus hotline number for Belgium?
May I still visit the branch ?
Where can I find general banking related information?
I need to make an urgent transfer, and I am not able to do it via the application.
See all 23 articles
