Debit Card

Where can I find the CVC for my card?
In order to see the CVC number of your card go to "Finances" section at the bottom of the main screen in the application. Click on the icon of the...
Tue, 26 Jan, 2021 at 5:43 PM
How can I unpause my card?
When a card is paused, you can unpause it anytime. Go to “Finances”, select a paused card and then click on “Unpause Card”. Now the card is active and ready...
Thu, 21 Jan, 2021 at 7:07 PM
How to pause card by SMS code?
When you are not sure you lost your card or not, you can also pause your card by sending SMS code to +4915735988325   - send SMS from any number to pause ...
Fri, 9 Apr, 2021 at 7:16 PM
How do I enable cash withdrawals?
Please select the "Finances" section from the home screen in your Aion app. Once you are there, please tap on your card, and then tap on "Set...
Thu, 21 Jan, 2021 at 7:07 PM
When should I pause my card?
When you are not sure you lost your card or not, you can always pause your card on the application. Go to “Finances”, select a card and then click on “Pause...
Fri, 9 Apr, 2021 at 7:13 PM
Can I keep my second card if I downgrade my membership from Premium to Light?
No, you can't. Please keep in mind you need to close all the premium services in order to downgrade your membership including cards.  If you try to ma...
Fri, 26 Mar, 2021 at 5:53 PM
Help! There is a transaction made with my card and it was not done by me!
If you believe your card details have been compromised, please immediately pause and then block the card the transaction was made with. You can do this by g...
Fri, 26 Mar, 2021 at 4:12 PM
Which features has my new Maestro card?
Our Maestro debit card has the same features as a standard Mastercard debit, including advanced card management on the App, ability to use Apple and Google ...
Thu, 21 Jan, 2021 at 7:07 PM
How can I get a Maestro debit card?
Maestro Card is available for members with Belgian or Dutch tax residency.  In order to request a new Maestro card please follow the steps below:  Go ...
Thu, 21 Jan, 2021 at 7:07 PM
I changed my phone number in the app, and yet I am not receiving the sms code to my new number when making an online purchase.
Please contact us via the chat in your application.   
Thu, 21 Jan, 2021 at 7:07 PM