If you are already a member of Aion Bank, please download Aion application on your device and click on login - then an application will guide you through account recovery process. 

Then, you will be asked to answer security questions about your personal details. If details have changed and they were not updated, please contact Customer Happiness Center via chat in the application. You can connect to chat even if you are not logged in. If chat is unavailable, please contact Customer Happiness Center via info@aion.be e-mail. 

The last step of account recovery process is passcode setting, authorisation of biometric/Face ID login, notifications approval and geolocation access: