Debit Card

I have a problem with online transactions.
Please make sure that the “Enable online payments” option is switched on (green). You can check this option in the card settings via "Finances” -> c...
Wed, 5 May, 2021 at 12:44 PM
Can I add to my account a card for a family member?
All cards issued for your account will have your name on it, so it's not possible to add a card with someone else's details. 
Fri, 26 Mar, 2021 at 4:02 PM
Why I was charged more for fuel than I was supposed to?
Some petrol stations pre-authorize a certain amount as they do not know the final purchase price of your transaction. In these cases, they may authorize up ...
Thu, 21 Jan, 2021 at 7:08 PM
How much does a new card cost in case of loss or theft?
For Light members, every new generated digital card will cost 5EUR. This is why, you need to have at least 5EUR on your account otherwise you won't be a...
Wed, 26 May, 2021 at 2:19 PM
What happens if my name is (too) long and I would like to order a physical card?
If your full name is too long for a physical card, we will give you a few examples with shortened versions of your name, so you can select which one you wan...
Thu, 21 Jan, 2021 at 7:08 PM
When I try to withdraw money from a cash machine, it tells me I don't have enough available funds.
Some cash machines charge you for using their services, for example if you're using your card abroad. This fee is added to the total amount you're t...
Thu, 21 Jan, 2021 at 7:09 PM
How do I replace my debit card?
You can replace your card by blocking the one you currently have and requesting a new one in the app: 1. Go to Finances. 2. Click on the card you would li...
Tue, 14 Nov, 2023 at 10:05 AM
My card has been lost or stolen. What can I do?
If you think there's a chance you might find your card again, then you can pause it - no one will be able to use it as long as it's paused. If you f...
Thu, 21 Jan, 2021 at 7:08 PM
An ATM/terminal abroad asks if I want to withdraw cash/pay in Euro or in the local currency?
When using your card while traveling, ATMs and payment terminals may ask you whether you want to withdraw cash/ make a payment in EUR or the local currency....
Tue, 19 Apr, 2022 at 11:21 AM
I was charged more than once.
Please contact us via chat so we can check the transaction. There might be situations where we received multiple charges from the merchants and we would adv...
Thu, 21 Jan, 2021 at 7:09 PM