Support center

When using your card while traveling, ATMs and payment terminals may ask you whether you want to withdraw cash/ make a payment in EUR or the local currency....

Please make sure that you have ordered the plastic card through the application (you can check this by going to your Card details and verify whether you see...

Please contact us via chat so we can check the transaction. There might be situations where we received multiple charges from the merchants and we would adv...

After approving a transaction, we wait for the confirmation or cancellation from the merchant. If the purchase confirmation has not come for 7, 14 or up to ...

Each bank imposes a limit on cash withdrawals from ATMs for security and safety reasons. In our case, our monthly limit is 10.000 EUR. There is no additiona...

The card itself is not insured.

You can't deposit cash using your Aion debit card.

This information is visible in your mobile app. You have to go to the “Finances” section, and click on your card. Click on the "settings" icon: yo...

IF YOU LOST YOUR CARD AND SMARTPHONE, PLEASE SMS/TEXT MESSAGE TO: +4915735988325 Please remember to send the message in the following format: [card hold...

3DS is a secure way for you to authorise your online card transactions. It enables our members to authorise their online transactions in the Aion Bank appli...