Debit Card

An ATM/terminal abroad asks if I want to withdraw cash/pay in Euro or in the local currency?
When using your card while traveling, ATMs and payment terminals may ask you whether you want to withdraw cash/ make a payment in EUR or the local currency....
Tue, 19 Apr, 2022 at 11:21 AM
I haven't received my plastic card.
Please make sure that you have ordered the plastic card through the application (you can check this by going to your Card details and verify whether you see...
Thu, 21 Jan, 2021 at 7:09 PM
I was charged more than once.
Please contact us via chat so we can check the transaction. There might be situations where we received multiple charges from the merchants and we would adv...
Thu, 21 Jan, 2021 at 7:09 PM
There's a transaction in my history that I think should have been cancelled.
After approving a transaction, we wait for the confirmation or cancellation from the merchant. If the purchase confirmation has not come for 7, 14 or up to ...
Thu, 21 Jan, 2021 at 7:09 PM
What is the cash withdrawal limit on my debit card?
Each bank imposes a limit on cash withdrawals from ATMs for security and safety reasons. In our case, our monthly limit is 10.000 EUR. There is no additiona...
Tue, 26 Jan, 2021 at 5:43 PM
Is my card insured?
The card itself is not insured.
Thu, 21 Jan, 2021 at 7:09 PM
Can I deposit cash at a cash machine?
You can't deposit cash using your Aion debit card.
Thu, 21 Jan, 2021 at 7:09 PM
How can I check the available card limit?
This information is visible in your mobile app. You have to go to the “Finances” section, and click on your card. Click on the "settings" icon: yo...
Tue, 26 Jan, 2021 at 5:43 PM
I've lost my phone or my phone was stolen. How do I protect my cards?
IF YOU LOST YOUR CARD AND SMARTPHONE, PLEASE SMS/TEXT MESSAGE TO: +4915735988325 Please remember to send the message in the following format: [card hold...
Tue, 26 Jan, 2021 at 5:43 PM
What is 3DS (3-D Secure) for payment cards?
3DS is a secure way for you to authorise your online card transactions. It enables our members to authorise their online transactions in the Aion Bank appli...
Mon, 8 Feb, 2021 at 2:17 PM