Support center

Please make sure that the “Enable online payments” option is switched on (green). You can check this option in the card settings via "Finances” -> c...

All cards issued for your account will have your name on it, so it's not possible to add a card with someone else's details. 

Some petrol stations pre-authorize a certain amount as they do not know the final purchase price of your transaction. In these cases, they may authorize up ...

For Light members, every new generated digital card will cost 5EUR. This is why, you need to have at least 5EUR on your account otherwise you won't be a...

If your full name is too long for a physical card, we will give you a few examples with shortened versions of your name, so you can select which one you wan...

Some cash machines charge you for using their services, for example if you're using your card abroad. This fee is added to the total amount you're t...

You can replace your card by blocking the one you currently have and requesting a new one in the app: 1. Go to Finances. 2. Click on the card you would li...

If you think there's a chance you might find your card again, then you can pause it - no one will be able to use it as long as it's paused. If you f...

When using your card while traveling, ATMs and payment terminals may ask you whether you want to withdraw cash/ make a payment in EUR or the local currency....

Please contact us via chat so we can check the transaction. There might be situations where we received multiple charges from the merchants and we would adv...