Debit Card

Is it possible to have the choice between a debit card with or without contactless?
You will receive a card with a contactless option. You can switch it off directly in the mobile app. In order to disable contactless payments go to the &quo...
Wed, 5 May, 2021 at 10:22 AM
How do I change my monthly debit card limit?
In order to change your monthly card limit, please go to "Finances" section on the main screen of your application, click on the card you want to ...
Thu, 21 Jan, 2021 at 7:08 PM
How can I check what kind of cards I have?
Debit cards are yellow or dark blue, and credit cards are dark grey. Additionally, if you are not sure if your card is dark blue or dark grey, please refer ...
Thu, 21 Jan, 2021 at 7:08 PM
I have a problem with online transactions.
Please make sure that the “Enable online payments” option is switched on (green). You can check this option in the card settings via "Finances” -> c...
Wed, 5 May, 2021 at 12:44 PM
Can I add to my account a card for a family member?
All cards issued for your account will have your name on it, so it's not possible to add a card with someone else's details. 
Fri, 26 Mar, 2021 at 4:02 PM
Why I was charged more for fuel than I was supposed to?
Some petrol stations pre-authorize a certain amount as they do not know the final purchase price of your transaction. In these cases, they may authorize up ...
Thu, 21 Jan, 2021 at 7:08 PM
How much does a new card cost in case of loss or theft?
For Light members, every new generated digital card will cost 5EUR. This is why, you need to have at least 5EUR on your account otherwise you won't be ...
Wed, 26 May, 2021 at 2:19 PM
What happens if my name is (too) long and I would like to order a physical card?
If your full name is too long for a physical card, we will give you a few examples with shortened versions of your name, so you can select which one you wan...
Thu, 21 Jan, 2021 at 7:08 PM
When I try to withdraw money from a cash machine, it tells me I don't have enough available funds.
Some cash machines charge you for using their services, for example if you're using your card abroad. This fee is added to the total amount you're...
Thu, 21 Jan, 2021 at 7:09 PM
How do I replace my debit card?
You can replace your card by blocking the one you currently have and requesting a new one in the app. In order to block: Go to Finances, click on the card ...
Tue, 11 May, 2021 at 1:25 PM