All Transfers

If there's a technical issue with my bank transfer, how long will it take for me to be refunded?
Every case is different. When transfer was already sent out from our bank, we need to contact beneficiary bank and we need to await their response. We are w...
Tue, 26 Sep, 2023 at 12:41 PM
My payment isn't working - it says there's something wrong with the IBAN number.
Make sure you have the correct details and try again. If it is still not working contact us on chat. 
Thu, 21 Jan, 2021 at 7:12 PM
Can I make multiple transfers at once?
It is not possible to execute orders as a bulk payments. 
Tue, 26 Sep, 2023 at 12:46 PM
How do I delete a deferred payment?
To do this, go to "Transfers" -> "Pending transfers", select the payment and click "Delete". 
Tue, 26 Sep, 2023 at 12:48 PM
How do I cancel a transfer I have sent?
Unfortunately there is no way to cancel a transfer once you've sent it. We suggest to ask the recipient to send it back. However, we can file a reca...
Tue, 26 Sep, 2023 at 12:53 PM
I have tried to do an external transfer and it hasn't worked. What went wrong?
Please check your notifications as we may have sent you an information with the explanation.  Please also check the details and make sure the IBAN number a...
Tue, 26 Sep, 2023 at 1:11 PM
How can I resend transfer to a recipient?
If you would like to send the same amount to the same person, simply find the transfer in your account history, select it and select the option to "Rep...
Thu, 15 Apr, 2021 at 11:03 AM
Someone sent me a SEPA transfer yesterday. When it will arrive?
It's possible that the transfer is still in process because the senders' bank stopped processing transfers for the day or that we are running extra ...
Tue, 26 Sep, 2023 at 1:25 PM
Can I share my transaction confirmation via WhatsApp or Messenger?
Yes, you can download the confirmation to your mobile or share it directly from the app.  Click on Finances -> Select the account -> Click on Account...
Thu, 6 May, 2021 at 5:57 PM
Can I return a transfer to the sender?
Yes, simply find the transfer in your account history, click on it and select the option "Return".
Thu, 21 Jan, 2021 at 7:13 PM