How do I cancel a transfer I have sent?

Unfortunately there is no way to cancel a transfer once you've sent it. We suggest to ask the recipient to send it back.

However, we can file a recall request on your behalf. 

In order to do so, we need to receive all transfer details: 

• sender's account number, 
• amount, 
• date and time, 
• recipient's account number, 
• recipient's name,
• reason of cancellation.