All Transfers

What exchange rate does Aion use to transfer GBP into a EUR account?
We use the interbank exchange rate available at the time of the transfer. You can check the rate in the application by clicking on your Primary Account on t...
Fri, 19 Mar, 2021 at 8:06 PM
Will I receive an SMS notification confirming payment transactions?
We don't send SMS messages for confirmation of payments. We do send push notifications in the application.  For any changes of notification settings, ...
Thu, 21 Jan, 2021 at 7:11 PM
The bank I want to transfer money to doesn't have a SWIFT number. What can I do?
This concerns mainly American financial institutions which have a 9 digits routing number instead. Please contact us on chat as a logged-in user. We will ex...
Wed, 5 May, 2021 at 4:13 PM
Money has left the sender's bank but hasn't arrived in my account yet - where is it?
This could be because we're making extra security checks on our side.  Or, it could be that the transfer is still in progress because the sender missed...
Thu, 17 Dec, 2020 at 10:49 AM
How do I set up a standing order?
To set up a standing order:  For a new contact: Go to transfers > create a new contact > fill in the name, country and account number > confirm i...
Thu, 21 Jan, 2021 at 7:12 PM
How can I modify a standing order?
It is not possible to modify a standing order once created. You will need to delete the existing one, and then, create a new one.  To do so, go to  "T...
Tue, 6 Apr, 2021 at 11:43 AM
How do I delete a standing order?
To do this, click on "Transfers" and then "Pending Transfers" and delete the transaction on the list.
Thu, 21 Jan, 2021 at 7:12 PM
Can I create a standing order between current account and savings account for one account owner ?
Yes, it is possible to set up a standing order between accounts of the same account owner.
Thu, 21 Jan, 2021 at 7:11 PM
I can't see an incoming/outgoing payment that I was expecting to see. What do I do?
Please contact us on chat via the application. We will be able to check for you. 
Thu, 21 Jan, 2021 at 7:05 PM
How do I delete a contact I made a transfer to?
You can delete a beneficiary at any time by click on "Transfers" -> My contacts ->  click on the 3 small dots to the right of the name ->...
Thu, 21 Jan, 2021 at 7:12 PM