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We use the interbank exchange rate available at the time of the transfer. You can check the rate in the application by clicking on your Primary Account on t...

We don't send SMS messages for confirmation of payments. We do send push notifications in the application.  For any changes of notification settings,...

This concerns mainly American financial institutions which have a 9 digits routing number instead. Please contact us on chat as a logged-in user. We will ex...

This could be because we're making extra security checks on our side.  Or, it could be that the transfer is still in progress because the sender misse...

To set up a standing order:  For a new contact: Go to transfers > create a new contact > fill in the name, country and account number > confirm i...

It is not possible to modify a standing order once created. You will need to delete the existing one, and then, create a new one.  To do so, go to  "T...

To do this, click on "Transfers" and then "Pending Transfers" and delete the transaction on the list.

Yes, it is possible to set up a standing order between accounts of the same account owner.

Please contact us on chat via the application. We will be able to check for you. 

You can delete a beneficiary at any time by click on "Transfers" -> My contacts ->  click on the 3 small dots to the right of the name ->...