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Every case is different. When transfer was already sent out from our bank, we need to contact beneficiary bank and we need to await their response. We are w...

Make sure you have the correct details and try again. If it is still not working contact us on chat. 

It is not possible to execute orders as a bulk payments. 

To do this, go to "Transfers" -> "Pending transfers", select the payment and click "Delete". 

Unfortunately there is no way to cancel a transfer once you've sent it. We suggest to ask the recipient to send it back. However, we can file a reca...

Please check your notifications as we may have sent you an information with the explanation.  Please also check the details and make sure the IBAN number a...

If you would like to send the same amount to the same person, simply find the transfer in your account history, select it and select the option to "Rep...

It's possible that the transfer is still in process because the senders' bank stopped processing transfers for the day or that we are running extra ...

Yes, you can download the confirmation to your mobile or share it directly from the app.  Click on Finances -> Select the account -> Click on Account...

Yes, simply find the transfer in your account history, click on it and select the option "Return".