Personal Account & Membership

What if someone knows my passcode?
You can simply change the passcode in the settings. Please click on the person icon at the top right corner of the home screen, then go to "Settings&qu...
Thu, 4 Mar, 2021 at 12:51 PM
How do I change my primary account name?
On the Home screen, click on your Primary Account, then click "Edit" next to Product name. 
Thu, 21 Jan, 2021 at 7:05 PM
In which currency is my main account?
Your main account is in euro. 
Tue, 18 May, 2021 at 4:05 PM
What services are available for eligible countries except Belgium?
For Light membership : - EUR current account with debit card - Term deposit - Savings accounts - Customer Help Service (chat) Monday-Friday 9:00 - 21:00 an...
Fri, 5 Mar, 2021 at 4:06 PM
I have reset my device to its default settings and now I can't access my account. How do I get access?
Click on "Log into an existing account" and follow instructions on screen. You will be asked to verify your mobile number, answer a few security q...
Tue, 30 Mar, 2021 at 4:46 PM
I need a bank statement for an account that I have already closed.
Click on "Finances" and select the Primary Account -> go to history -> click on filters -> select “show closed accounts” -> define fil...
Mon, 6 Jun, 2022 at 3:08 PM
I need a bank statement but I am no longer a member of Aion
Please contact us at info@aion.be from the e-mail address you used to use to login the Aion application. In your e-mail, you need to provide us with :  - C...
Thu, 25 Feb, 2021 at 12:32 PM
My monthly fee was charged incorrectly. What do I do?
Please contact us via the chat in the mobile or web application once authenticated. 
Thu, 21 Jan, 2021 at 7:05 PM
I can't see a recent transaction I've made in my transaction history.
Please contact us on chat for more information so we can look into it.
Thu, 25 Feb, 2021 at 12:35 PM
Can I do cash deposits and foreign exchange at SHAPE branch?
Aion members at SHAPE can deposit cash in EUR,  if they hold an account.  Only banknotes are accepted and only the account holder can do the cash deposit....
Thu, 21 Jan, 2021 at 7:05 PM