Personal Account & Membership

My account has been blocked. What do I do now?
Please send us a message via chat in the mobile or web application, once authenticated. We will investigate and let you know what to do. 
Thu, 21 Jan, 2021 at 7:05 PM
What's the difference between "account balance" and "available funds" when I have an overdraft on my current account?
"Account balance" is money that you really have. "Available funds" is your account balance, combined with your available overdraft.
Thu, 21 Jan, 2021 at 7:05 PM
Do I get interest on the money in my current account?
No, the current account does not generate interest.
Thu, 21 Jan, 2021 at 7:06 PM
How to switch between my private to my professional account?
Click on the person icon in the upper right corner of the dashboard. On the next screen you will be able to choose private or professional account.
Wed, 24 Feb, 2021 at 1:47 PM
How can I check my balance?
The balance of the main account is visible at the top section of the home screen in the application. If you need to check the balance of other accounts, ple...
Mon, 1 Mar, 2021 at 8:12 PM
What happens if I uninstall the app? Can I still access my account?
Yes, you can access your Aion account by following these steps: Download Aion app on your device and launch it.  Select "Log into an existing accoun...
Thu, 6 May, 2021 at 3:19 PM
How long does it take to recover my account?
Recovering your account only takes a couple of minutes. In some cases we might have to perform an extended manual check, which could take up to 24 hours in ...
Thu, 21 Jan, 2021 at 7:06 PM
Do I have to pay to recover my account?
You do not have to pay to recover your account. Keep in mind that in order to keep your account secure, there are limits to how many times you can enter ...
Thu, 21 Jan, 2021 at 7:06 PM
What happens to my account if I remove my last trusted device?
Your account remains still active. You will simply need to login on a new device when you want to use your account. To do that: download the app, click &quo...
Fri, 26 Feb, 2021 at 4:46 PM
Why are some transactions displayed twice in the application?
For this moment, the application is designed to show the movements of all accounts that are linked to your profile.  For example: If you perform a payment...
Tue, 26 Jan, 2021 at 5:42 PM