Personal Account & Membership

I need a bank statement but I am no longer a member of Aion
Please contact us at from the e-mail address you used to use to login the Aion application. In your e-mail, you need to provide us with :  - C...
Wed, 20 Sep, 2023 at 11:44 AM
My monthly fee was charged incorrectly. What do I do?
Please contact us via the chat in the mobile or web application once authenticated. 
Wed, 20 Sep, 2023 at 11:46 AM
I can't see a recent transaction I've made in my transaction history.
In case of transaction which was done but is not visible in transaction history we need to verify what is the exact issue. Please contact Customer Happi...
Wed, 20 Sep, 2023 at 11:54 AM
My account has been blocked. What do I do now?
Please send us a message via chat in the mobile or web application, once authenticated. We will investigate and let you know what to do. 
Wed, 20 Sep, 2023 at 12:04 PM
What's the difference between "account balance" and "available funds" when I have an overdraft on my current account?
"Account balance" is money that you really have. "Available funds" is your account balance, combined with your available overdraft.
Wed, 20 Sep, 2023 at 12:05 PM
Do I get interest on the money in my current account?
No, the current account does not generate interest.
Wed, 20 Sep, 2023 at 12:07 PM
How can I check my balance?
The balance of the main account is visible at the top section of the home screen in the application. If you need to check the balance of other accounts, ple...
Wed, 20 Sep, 2023 at 12:11 PM
What happens if I uninstall the app? Can I still access my account?
Yes, you can access your Aion account by following these steps: Download Aion app on your device and launch it.  Select "Log into an existing accoun...
Wed, 20 Sep, 2023 at 12:15 PM
How long does it take to recover my account?
Recovering your account only takes a couple of minutes. In some cases we might have to perform an extended manual check, which could take up to 24 hours in ...
Wed, 20 Sep, 2023 at 12:16 PM
Do I have to pay to recover my account?
You do not have to pay to recover your account. Keep in mind that in order to keep your account secure, there are limits to how many times you can enter ...
Wed, 20 Sep, 2023 at 12:20 PM