Personal Account & Membership

What happens to my account if I remove my last trusted device?
Your account remains still active. You will simply need to login on a new device when you want to use your account. To do that: download the app, click &quo...
Wed, 20 Sep, 2023 at 12:20 PM
Why are some transactions displayed twice in the application?
For this moment, the application is designed to show the movements of all accounts that are linked to your profile.  For example: If you perform a payment...
Wed, 20 Sep, 2023 at 12:21 PM
I've lost my phone/ it was stolen. What can I do to protect my account?
Your account is protected by the passcode which is needed to open an application. To block the device you can contact our customer support and inform us you...
Wed, 20 Sep, 2023 at 12:23 PM
What amount is covered on my current account by the Deposit Guarantee Scheme?
The Deposit Guarantee Scheme covers up to 100,000 EUR.
Wed, 20 Sep, 2023 at 12:29 PM
I want to sell a device I used for the app. What should I do to make sure it is safe for me and the new owner?
Before selling it, you need to log in the application and unpair your device.  To do so, click on the person icon in the upper right corner and click on &q...
Wed, 20 Sep, 2023 at 12:30 PM
When will the first membership of 3.90 EUR be charged?
Your membership fee is charged at the end of each month's membership. For example, if you became a member on July 2nd, your first membership fee would b...
Wed, 20 Sep, 2023 at 12:47 PM
My device is jailbroken. Can I open an account at Aion Bank?
You will not be able to create an account at Aion Bank using jailbroken device. The same rule applies to logging in to an already existing account. In both ...
Wed, 20 Sep, 2023 at 4:18 PM
Can Aion end my contract?
We value you as our member and want to make banking better and safer for everyone. This is why, we ask you to follow a few simple rules. If you do not adher...
Wed, 13 Sep, 2023 at 9:18 AM