Personal Account & Membership

How can I open a new USD/GBP/CHF/PLN account?
You can have up to 4 currency accounts (in USD, GBP, CHF, PLN). 1. Go to the "Finances" section at the bottom of the main screen in the applic...
Wed, 20 Sep, 2023 at 9:40 AM
How do I download my bank statements?
1. Go to the "Finances" section 2. Select the account you want to get the statements from. 3. Click on "Account statement"...
Wed, 20 Sep, 2023 at 11:00 AM
What format can I download statements in?
You can download your statements in PDF. If you need your account statement in .csv format, contact the Customer Happiness Centre via chat in the app wi...
Wed, 20 Sep, 2023 at 11:02 AM
I entered a wrong passcode too many times, what now?
If the app is blocked due to too many wrongly entered passcodes, you will have to go through account recovery process to get access to your account once aga...
Wed, 20 Sep, 2023 at 11:04 AM
What if someone knows my passcode?
You can simply change the passcode in the settings. Please click on the person icon at the top right corner of the home screen, then go to "Settings&qu...
Thu, 4 Mar, 2021 at 12:51 PM
How do I change my primary account name?
On the Home screen, click on your Primary Account, then click "Edit" next to Product name. 
Wed, 20 Sep, 2023 at 11:09 AM
In which currency is my main account?
Your main account is in euro. 
Wed, 20 Sep, 2023 at 11:12 AM
What services are available for eligible countries except Belgium?
For Light membership : Current accounts; Regulated saving accounts (“RSA”); Incoming and outgoing transfers: SEPA, internal (including standing orders a...
Wed, 20 Sep, 2023 at 9:38 AM
I have reset my device to its default settings and now I can't access my account. How do I get access?
Click on "Log into an existing account" and follow instructions on screen. You will be asked to verify your mobile number, answer a few security q...
Wed, 20 Sep, 2023 at 11:19 AM
I need a bank statement for an account that I have already closed.
Click on "Finances" and select the Primary Account -> go to history -> click on filters -> select “show closed accounts”, define filter o...
Wed, 20 Sep, 2023 at 11:37 AM