Opening a personal account

Why do you need to take my photo when I sign up for an account?
We need to take your photo in order to confirm your identity.
Thu, 21 Jan, 2021 at 7:04 PM
What are the Eligible Countries other than Belgium to become a member?
You can become a member of Aion if you are resident of one of the following countries other than Belgium, and own a passport : Austria Czech Republic Ger...
Wed, 7 Apr, 2021 at 10:55 AM
My ID won't scan. What do I do?
If your ID doesn't scan, make sure that the document's content is clearly visible and that there is enough light for your camera. Natural light is...
Mon, 1 Mar, 2021 at 4:13 PM
Why do I have to provide my passcode even if I have Face/ Finger verification enabled?
After 10 logins with Face or Finger verification the user will be requested to provide her/his passcode for security reasons.
Thu, 21 Jan, 2021 at 7:04 PM
Can I reapply for membership after I've closed it?
Unfortunately, this is not possible for now. Once the bank account is closed, we are unable to create a new account for a former customer. 
Tue, 18 May, 2021 at 4:14 PM
Who is a U.S. person?
Every United States Citizen. You are liable for U.S. income taxes whether you are a citizen who was born in the United States or outside United states with ...
Thu, 6 May, 2021 at 2:20 PM
What are the minimum software and device requirements I need to use Aion Bank app?
The application supports devices operating on:   Android 6.1 + (Android 7+ is recommended) IOS 12+
Thu, 4 Mar, 2021 at 12:26 PM
What should I do when I buy a new phone?
Install the Aion Bank app on the new phone and you can just login to your new device and unpair the old one in the application. Please note that you will be...
Tue, 16 Mar, 2021 at 6:46 PM
Where can I use the Aion Bank app?
You can use the Aion app in nearly all countries around the world, however you can currently register for an account if you are a resident of Austria, Belgi...
Mon, 1 Mar, 2021 at 6:47 PM
Why do I need to submit my tax residency details?
Banks have a legal requirement to check the tax residency of their clients, this is why we need you to provide your tax residency details before you can sig...
Tue, 26 Jan, 2021 at 5:42 PM