COVID -19 related questions

Where can I find the information about COVID-19?
The official sources have the most up-to-date information. Please refer to: www.info-coronavirus.be SPF Santé (https://www.info-coronavirus.be/fr/) ...
Thu, 21 Jan, 2021 at 7:20 PM
What is a Coronavirus hotline number for Belgium?
If you need help call 0800/14.689 or check online www.info-coronavirus.be
Thu, 21 Jan, 2021 at 7:20 PM
Business. Can I apply for a credit with state guarantee due to COVID19?
We are very happy that we could help many businesses in such unfortunate Covid-19 circumstances with the state guarantee loan. As for the new loan requests,...
Thu, 27 May, 2021 at 10:12 AM
May I still visit the branch ?
With yours and our employees’ health and wellbeing in mind, we encourage you to use all our banking services through Aion's secure mobile app and chat ...
Wed, 7 Jul, 2021 at 10:02 AM
Where can I find general banking related information?
The official sources have the most up-to-date information. Please check the FAQ of FEBELFIN under https://www.febelfin.be/nl/consumenten/artikel/wat-be...
Thu, 21 Jan, 2021 at 7:20 PM
I need to make an urgent transfer, and I am not able to do it via the application.
Please contact our Customer Happiness Center via chat. If needed we will make an appointment at the branch where you will be able to submit your money trans...
Thu, 21 Jan, 2021 at 7:20 PM
Will money be disbursed within the assigned credit limits?
Yes, if all credit agreement conditions precedent the disbursement are met. If due to Coronavirus your business is affected and you need individual approach...
Thu, 21 Jan, 2021 at 7:20 PM
Will account monthly fees be suspended?
No, this is not planned.
Thu, 21 Jan, 2021 at 7:20 PM
Do you anticipate problems in the operation of debit and credit cards or reducing available limits?
No. All our payments continue to work as before. All payment services providers use all efforts to ensure continuity of payment services. There are no probl...
Thu, 21 Jan, 2021 at 7:21 PM
Will loan interest rates on existing loans be reduced to help members?
We advise our members to continue to observe the contractual terms of their loans for the time being. However, should you be facing financial difficulties, ...
Thu, 21 Jan, 2021 at 7:21 PM