With yours and our employees’ health and wellbeing in mind, we encourage you to use all our banking services through Aion's secure mobile app and chat with our Customer Happiness Center.
Should it be necessary for you to visit a branch, please schedule your appointment. Contact us via chat in the app or on www.aion.be or send an email to firstname.lastname@example.org and explain your urgency to visit our branch. You can also still arrange a visit directly with your branch advisor.
In the first instance, we would try to help you remotely. If a remote help would not be sufficient, we would then arrange your requested visit in a branch. We will inform you during the chat conversation or in our email communication about the time and place of the appointment.