Please make sure that you have ordered the plastic card through the application (you can check this by going to your Card details and verify whether you see: Order physical card). If this option is there, it means you have not yet ordered your physical card. For Premium Member the plastic card is sent automatically after the account creation. 

For Standard Deliveries, it can take up to 10 calendar days before you receive your card. 

For Express Deliveries, it can take up to 4 working days maximum. 

In case your card did not arrive within this time please contact us on chat in the application.